Nozi The Cook - Terms & Conditions
1. Introduction
Welcome to Nozi The Cook, a store listed on the KEOC marketplace. By accessing or purchasing from Nozi The Cook through KEOC, you agree to comply with and be bound by these Terms & Conditions. If you do not agree, please refrain from using our services.
2. Ordering & Payments
2.1. Orders can be placed through the KEOC platform.
2.2. Payment must be made at the time of ordering via the payment methods available on KEOC.
2.3. All prices are listed in South African Rand (ZAR) and are subject to change without prior notice.
3. Delivery & Collection
3.1. Nozi The Cook offers delivery services through KEOC’s partnered couriers.
3.2. Same-day delivery applies only to orders placed within the designated time frame.
3.3. Customers can opt for store pickup where applicable.
3.4. Delivery fees may apply and will be calculated at checkout.
4. Refunds & Returns
4.1. Due to the nature of food products, refunds and returns are not accepted unless the item is damaged or incorrect.
4.2. If you receive an incorrect or damaged order, please report the issue within 24 hours with proof (photo evidence) for resolution.
4.3. Refunds, if approved, will be processed within 5-7 business days.
5. Quality Assurance
5.1. Nozi The Cook is committed to providing high-quality meals.
5.2. All food is prepared in a clean and safe environment in compliance with health regulations.
5.3. We are not liable for allergic reactions—customers must review ingredient details before purchasing.
6. Cancellations & Modifications
6.1. Orders can be canceled or modified within 10 minutes of placing the order.
6.2. Once an order is prepared, cancellations are not allowed.
7. Customer Responsibilities
7.1. Customers must provide accurate contact and delivery details.
7.2. Customers must be available to receive the order during the selected delivery window.
8. Limitation of Liability
8.1. Nozi The Cook and KEOC shall not be held responsible for delays due to unforeseen circumstances, including weather conditions or courier issues.
8.2. We shall not be liable for any indirect or consequential damages related to the use of our services.
9. Privacy & Data Protection
9.1. Customer data is protected in accordance with KEOC’s privacy policy.
9.2. Personal information will not be shared with third parties, except as required for order fulfillment.
10. Amendments & Updates
10.1. These terms may be updated at any time. Continued use of our services constitutes acceptance of any changes.
For any questions or concerns, please contact us via the KEOC platform.
Thank you for choosing Nozi The Cook!
Welcome to Nozi The Cook, a store listed on the KEOC marketplace. By accessing or purchasing from Nozi The Cook through KEOC, you agree to comply with and be bound by these Terms & Conditions. If you do not agree, please refrain from using our services.
2. Ordering & Payments
2.1. Orders can be placed through the KEOC platform.
2.2. Payment must be made at the time of ordering via the payment methods available on KEOC.
2.3. All prices are listed in South African Rand (ZAR) and are subject to change without prior notice.
3. Delivery & Collection
3.1. Nozi The Cook offers delivery services through KEOC’s partnered couriers.
3.2. Same-day delivery applies only to orders placed within the designated time frame.
3.3. Customers can opt for store pickup where applicable.
3.4. Delivery fees may apply and will be calculated at checkout.
4. Refunds & Returns
4.1. Due to the nature of food products, refunds and returns are not accepted unless the item is damaged or incorrect.
4.2. If you receive an incorrect or damaged order, please report the issue within 24 hours with proof (photo evidence) for resolution.
4.3. Refunds, if approved, will be processed within 5-7 business days.
5. Quality Assurance
5.1. Nozi The Cook is committed to providing high-quality meals.
5.2. All food is prepared in a clean and safe environment in compliance with health regulations.
5.3. We are not liable for allergic reactions—customers must review ingredient details before purchasing.
6. Cancellations & Modifications
6.1. Orders can be canceled or modified within 10 minutes of placing the order.
6.2. Once an order is prepared, cancellations are not allowed.
7. Customer Responsibilities
7.1. Customers must provide accurate contact and delivery details.
7.2. Customers must be available to receive the order during the selected delivery window.
8. Limitation of Liability
8.1. Nozi The Cook and KEOC shall not be held responsible for delays due to unforeseen circumstances, including weather conditions or courier issues.
8.2. We shall not be liable for any indirect or consequential damages related to the use of our services.
9. Privacy & Data Protection
9.1. Customer data is protected in accordance with KEOC’s privacy policy.
9.2. Personal information will not be shared with third parties, except as required for order fulfillment.
10. Amendments & Updates
10.1. These terms may be updated at any time. Continued use of our services constitutes acceptance of any changes.
For any questions or concerns, please contact us via the KEOC platform.
Thank you for choosing Nozi The Cook!